The Service Pro: Creating Better, Faster, and Different Customer

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of customer service.
ASIN: 087425731X
VSKU: 56JTFR0020GY_ns
Condition: Good
Author/Artist:Tate, Rick|Stroup, Josh
Binding: Paperback