The Little Big Things: 163 Ways to Pursue EXCELLENCE

"It is [Tom] Peters―as consultant, writer, columnist, seminar lecturer, and stage performer―whose energy, style, influence, and ideas have [most] shaped new management thinking." ―Movers and Shakers: The 100 Most Influential Figures in Modern Business “We live in a Tom Peters world.” ―Fortune Magazine Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to leadership and business management―no-nonsense, witty, down-to-earth, insightful―is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get “back to the basics” of running a successful enterprise. The Little Big Things offers a clear path back to what works, focusing on the practical details that build business excellence: Actionable Business Strategy: Move beyond theory with witty, down-to-earth, and immediately applicable advice for owners and executives alike. Innovative Management Thinking: Challenge convention and get “back to the basics” with Peters’ patented, no-nonsense approach to running a successful enterprise. Exceptional Customer Service: Discover why the small details―from a clean restroom to a simple “thank you”―are the big things that create lasting value and loyal customers. Small Business Growth: Learn how to thrive in any economic climate, with guidance as essential for a Main Street shop as it is for a major corporation.
ASIN: 0061894109
VSKU: RDV.0061894109.VG
Condition: Very Good
Author/Artist:Peters, Thomas J.
Binding: Paperback
Note: Any images shown are stock photographs and product may differ from what is shown.
Condition Notes: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.