Leadership and the Customer Revolution

Gary Heil--an internationally recognized change-management consultant whose clients include Walt Disney World, Federal Express, and The Hard Rock Cafe--teams up with Rick Tate and Tom Parker to show how managers can harness change and rebuild their organizations to achieve legendary customer satisfaction.
ASIN: 0442018525
VSKU: RDV.0442018525.G
Condition: Good
Author/Artist:Heil, Gary
Binding: Hardcover