{"product_id":"the-only-thing-that-matters-bringing-the-power-of-the-customer-into-the-center-of-your-business","title":"The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business","description":"Total Commitment to the Customer:\nThe Only Way to Succeed in the Supercompetitive 1990s\nIn The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business: Finding the \"Invisible Truth\" about your customer Creating new, long-term rules for the Game Winning the hearts, minds, and hands of your people Making all systems, policies, and procedures customer-friendly Keeping score and leading the way\u003cbr\u003eASIN: 088730639X\u003cbr\u003eVSKU: 56JR8Y000288_ns\u003cbr\u003eCondition: Acceptable\u003cbr\u003eAuthor\/Artist:Albrecht, Karl\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: Readable copy. Pages may have considerable notes highlighting. May have varying covers. Fast Shipping - Mailed in plastic mailer!  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":43407785066673,"sku":"56JR8Y000288_ns","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/skuimage_f394056b-4442-43a2-bd01-a8b3f3615508.jpg?v=1708708292","url":"https:\/\/www.reliantbookstore.com\/products\/the-only-thing-that-matters-bringing-the-power-of-the-customer-into-the-center-of-your-business","provider":"Reliant Bookstore","version":"1.0","type":"link"}