{"product_id":"the-customer-service-survival-kit-what-to-say-to-defuse-even-the-worst-customer-situations","title":"The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations","description":"Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.\nBy providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.\nIn The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.\nThe Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.\u003cbr\u003eASIN: 0814431836\u003cbr\u003eVSKU: RDV.0814431836.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Gallagher, Richard\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47789054722225,"sku":"RDV.0814431836.VG","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0814431836-0.jpg?v=1785375251","url":"https:\/\/www.reliantbookstore.com\/products\/the-customer-service-survival-kit-what-to-say-to-defuse-even-the-worst-customer-situations","provider":"Reliant Bookstore","version":"1.0","type":"link"}