{"product_id":"the-cult-of-the-customer-create-an-amazing-customer-experience-that-turns-satisfied-customers-into-customer-evangelists","title":"The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists","description":"In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from \"uncertainty\" to \"amazement.\" By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too.\nHyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.\u003cbr\u003eASIN: 0470404825\u003cbr\u003eVSKU: RDV.0470404825.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Hyken, Shep\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47778342535345,"sku":"RDV.0470404825.VG","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0470404825-0.jpg?v=1785090709","url":"https:\/\/www.reliantbookstore.com\/products\/the-cult-of-the-customer-create-an-amazing-customer-experience-that-turns-satisfied-customers-into-customer-evangelists","provider":"Reliant Bookstore","version":"1.0","type":"link"}