{"product_id":"the-big-book-of-customer-service-training-games-management-leadership","title":"The Big Book of Customer Service Training Games (Management \u0026 Leadership)","description":"Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.\u003cbr\u003eASIN: 0077114760\u003cbr\u003eVSKU: RDV.0077114760.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Peggy Carlaw\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47788498157745,"sku":"RDV.0077114760.VG","price":14.93,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.reliantbookstore.com\/products\/the-big-book-of-customer-service-training-games-management-leadership","provider":"Reliant Bookstore","version":"1.0","type":"link"}