{"product_id":"the-big-book-of-customer-service-training-games-big-book-series-1","title":"The Big Book of Customer Service Training Games (Big Book Series)","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.\u003cbr\u003eASIN: 0070779740\u003cbr\u003eVSKU: RDV.0070779740.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Carlaw, Peggy|Deming, Vasudha K.\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":46716883370161,"sku":"RDV.0070779740.G","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0070779740-0_4b22c9c5-b5a2-4870-84d3-6167c6745ee4.jpg?v=1773769894","url":"https:\/\/www.reliantbookstore.com\/products\/the-big-book-of-customer-service-training-games-big-book-series-1","provider":"Reliant Bookstore","version":"1.0","type":"link"}