{"product_id":"perfect-phrases-for-customer-service-second-edition-perfect-phrases-series-2","title":"Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)","description":"THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\nYou've heard it a million times: \"The customer is always right.\" But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.\nPerfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers\u003cbr\u003eASIN: 0071745068\u003cbr\u003eVSKU: RDV.0071745068.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Bacal, Robert\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47971653615793,"sku":"RDV.0071745068.VG","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0071745068-0_ad65a2a0-35ec-4dd6-b6ca-b1280ac6fff9.jpg?v=1790227768","url":"https:\/\/www.reliantbookstore.com\/products\/perfect-phrases-for-customer-service-second-edition-perfect-phrases-series-2","provider":"Reliant Bookstore","version":"1.0","type":"link"}