{"product_id":"hardwiring-excellence-purpose-worthwhile-work-making-a-difference","title":"Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference","description":"For Bulk order inquiries, please contact huronpublishing@hcg.com\nHardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.\nStuder, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.\nBased on Studer Group's Nine Principles, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.\nAt the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.\nIn fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership\u003cbr\u003eASIN: 0974998605\u003cbr\u003eVSKU: 56JTFR001SQM_ns\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Quint Studer\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47788450316465,"sku":"56JTFR001SQM_ns","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0974998605-0.jpg?v=1785365021","url":"https:\/\/www.reliantbookstore.com\/products\/hardwiring-excellence-purpose-worthwhile-work-making-a-difference","provider":"Reliant Bookstore","version":"1.0","type":"link"}