{"product_id":"difficult-conversations-how-to-discuss-what-matters-most","title":"Difficult Conversations: How to Discuss What Matters Most","description":"The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\n\nWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\n\n· Decipher the underlying structure of every difficult conversation\n· Start a conversation without defensiveness\n· Listen for the meaning of what is not said\n· Stay balanced in the face of attacks and accusations\n· Move from emotion to productive problem solving\u003cbr\u003eASIN: 0143118447\u003cbr\u003eVSKU: RDV.0143118447.LN\u003cbr\u003eCondition: Like New\u003cbr\u003eAuthor\/Artist:Heen, Sheila|Stone, Douglas|Patton, Bruce|Fisher, Roger\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in like new condition. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47778292039857,"sku":"RDV.0143118447.LN","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0143118447-0.jpg?v=1785088873","url":"https:\/\/www.reliantbookstore.com\/products\/difficult-conversations-how-to-discuss-what-matters-most","provider":"Reliant Bookstore","version":"1.0","type":"link"}