{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-2","title":"Difficult Conversations: How to Discuss What Matters Most","description":"The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\n\nWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\n\n· Decipher the underlying structure of every difficult conversation\n· Start a conversation without defensiveness\n· Listen for the meaning of what is not said\n· Stay balanced in the face of attacks and accusations\n· Move from emotion to productive problem solving\u003cbr\u003eASIN: 0143118447\u003cbr\u003eVSKU: RDV.0143118447.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Stone, Douglas|Heen, Sheila|Patton, Bruce|Fisher, Roger\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47804396765361,"sku":"RDV.0143118447.VG","price":6.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0143118447-0_bc98a672-78fd-4a2f-a80a-864a9c4818ae.jpg?v=1785621538","url":"https:\/\/www.reliantbookstore.com\/products\/difficult-conversations-how-to-discuss-what-matters-most-2","provider":"Reliant Bookstore","version":"1.0","type":"link"}