Skip to product information
1 of 2

Reliant Bookstore

Customer Retention : An Integrated Process for Keeping Your Best Customers - 4010

Customer Retention : An Integrated Process for Keeping Your Best Customers - 4010

Regular price $8.37 USD
Regular price Sale price $8.37 USD
Sale Sold out
Businesses are finding that offering the best products, services, or prices isn't always enough to keep their customers. This volume explores issues including: the differences between customer satisfaction and customer retention; generating hidden customer complaints and knowing how to act on them; and creating proactive measurement systems that generate action-oriented models for keeping customers. Annotation copyright Book News, Inc. Portland, Or.
ASIN: 0873892577
VSKU: 56JTFK0010QC_ns
Condition: Very Good
View full details