{"product_id":"be-your-customers-hero-real-world-tips-techniques-for-the-service-front-lines","title":"Be Your Customer's Hero: Real-World Tips \u0026 Techniques for the Service Front Lines","description":"On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.\nThose who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?\nIn Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease\nArmed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.\u003cbr\u003eASIN: 0814449050\u003cbr\u003eVSKU: RDV.0814449050.VG\u003cbr\u003eCondition: Very Good\u003cbr\u003eAuthor\/Artist:Toporek, Adam\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.  \u003cbr\u003e","brand":"Reliant Bookstore","offers":[{"title":"Default Title","offer_id":47848483750065,"sku":"RDV.0814449050.VG","price":7.09,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0544\/8872\/7729\/files\/0814449050-0.jpg?v=1786818787","url":"https:\/\/www.reliantbookstore.com\/products\/be-your-customers-hero-real-world-tips-techniques-for-the-service-front-lines","provider":"Reliant Bookstore","version":"1.0","type":"link"}